Over ten (10) years experience in Information Technology Service Management (ITSM), providing technical support to end-users, administering applications and end-to-end management of Enterprise Resource Planning (ERP) Solutions.
Advanced Diploma in Health Informatics Technology and some experience working in Healthcare. Clear understanding of Clinical Information Life Cycle Management, HL7, FHIR, CIHI, MIS, ICD, PHIPA and FIPPA and other standards used in the governance and support of Clinical Informatics and Healthcare delivery.
Understanding of digital networks and skilled in implementing and configuring hardware components such as; PCs, MACs, Windows Servers, virtual machines, printers, storage mediums, audio-visual equipment, video-conferencing, networking and mobile devices as well as tracking and maintaining inventory in asset management database.
Experienced in developing ITSM service catalogs, establishing Service Level Agreements and configuring Incident, Problem and Change Management applications that adhere to ITIL standards.
Apt in using tools to create PC images, package and deploy software, as well as partake in the on-boarding of new users including the setup of domain and email accounts on-premises and in the cloud (Azure).
Proficient in analyzing computer security risks, mitigating threats through enforcing policies, applying security features and installing physical barriers such as firewalls.
Some experience in Software Development, a full grasp of the Project Management, Business Analysis and Solution Development Life Cycles and practiced use of Agile (Scrum) and Waterfall Models to deliver critical projects on time and within budget.
Verbose in SQL and skilled in the use of data warehousing, mining and business intelligence tools for data extraction, transformation and loading (ETL) for analysis and reporting.
Some experience scripting and coding in several languages and applying appropriate testing techniques, developing system architecture, sketching UX/UI and designing wireframes for prototyping.
Core Competencies: